COVID-19 Policy Update
Aloha Ohana,
Amidst these tumultuous times concerning COVID-19 we have carefully reviewed our policies on how to handle the situation. As our pets may become ill at any time, often without warning, we would be doing our ‘ohana’ a disservice if we suspended our operations completely, but we will be limiting our operating hours. Our hours will be subject to change on a day to day basis. We may extend our hours depending on demand. We are asking our clients to follow these procedures to limit potential exposure to contagions:
Postpone any wellness visits for the time being. If your pet is doing well, let’s forego annual examinations and vaccinations until the state of emergency has been lifted.
If your pet is ill and in need of medical attention, we will continue to provide medical services. To limit potential exposure to disease, we will ask our clients to wait in their respective vehicles. Upon arrival into the Ohana parking lot, please call our office. Our client service team will check you in remotely. We will have one of our veterinary assistants come car side and ask pertinent history questions and reason for the visit. The assistant will take your pet inside the hospital to be properly examined. Once examined, the doctor will consult you on potential diagnoses and treatment plans. Approved treatment plans will be carried out by our team and the patient shall be returned to your vehicle once completed. Credit card payments may be processed car side and invoices may be e-mailed to you. Cash payments may be made car side by our client service team.
This policy is flexible and may be amended on a case by case basis.
Mahalo (thank you) for your patience and understanding. Together we will strive to keep each other safe.
-Ohana Team
